Policies
Returns &
Exchanges
We want you to love what you receive. Here’s how we handle it if you don’t.
Return window
3 – 4 days
Damaged items
Report within 4 days
Contact via
Instagram DM
Our policy
Returns & Exchanges
Items must be returned within 3 to 4 days of delivery. We gladly accept returns or exchanges under the following conditions:
- Items must be in their original condition — unused, unworn, and with all original packaging and tags.
- For hygiene and safety reasons, earrings and custom-made products are non-returnable.
A note on the nature of crystals
Our crystals are unique natural carriers of energy. For this reason, we do not accept returns or exchanges simply due to a change of mind or personal preference. Each piece is carefully chosen and carries its own energy — making it irreplaceable once purchased.
Something went wrong?
Damaged or Incorrect Items
If you received a defective, damaged, or wrong item — we’ll make it right. Here’s what to do:
- Contact us within 4 days of receiving your order.
- Send us photos of the item and your order details via Instagram DM.
- We’ll arrange a replacement or refund as quickly as possible.
Step by step
How to Return
1
Contact us on Instagram
Send us a DM with your order number and the reason for your return. We’re always active and will respond quickly.
2
Pack the item securely
Place the item back in its original packaging, unused and in the same condition you received it.
3
Ship it back
Send the item to the address we provide. Please note: return shipping costs are the customer’s responsibility — unless the item is faulty, incorrect, or damaged.
Still have a question
about your order?
Reach out directly — we read every message and we’ll sort it out together.
Contact us now