Return and exchange policy
Items must be returned within
(3/4days) of delivery
we gladly accept returns or exchanges under the following conditions:
• Items must be in their original condition, unused, unworn, and with all original packaging/tags.
• For hygiene and safety reasons, certain items (e.g., earrings,custom-made products) are non-returnable.
Damaged or Incorrect Items
• If you received a defective, damaged, or wrong item, please contact us within [4 days] of delivery with photos, and we’ll arrange a replacement or refund.
How to Return
• as we are always actif on instagram direct message us with your order number and reason for return.
• Securely package the item and ship it back to the address provided.
• Customers are responsible for return shipping costs (unless the item is faulty/incorrect/damaged
Please Note: Our crystals are unique natural carriers of energy. For this reason, we do not accept returns or exchanges simply due to a change of mind or personal preference. Each piece is carefully chosen and carries its own energy, making it irreplaceable once purchased.